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General Troubleshooting

  • I hear a beeping noise but pressing the mute button does not stop it!
  • My device is reporting a S.M.A.R.T threshold, what does that mean?

EB400MS and EB800MS

  • I have an activity light that is always on even if the device sits idle.
  • Why are the top 4 drives located on the bottom of the device?
  • There is a beeping sound whenever I turn off my device after shutting down, should I be concerned?

EB400CR

  • My USB3 port is only getting speeds of 20-30 MB, what is wrong?
  • How do I change the RAID setting on the EB400CR?
  • I did not get a CD that came with the EB400CR, what do I do?

EB400FR

  • My device is stuck at “Initializing Disks, Re-init?”
  • How do I change the RAID setting on the EB400FR?
  • The alarm on the EB400FR is continuously going off, what can I do to stop it?
  • How do I access the GUI to configure my EB400FR?

S4FR

  • How do I change the RAID setting on my S4FR?
  • My device is stuck at “Initializing Disks, Re-init?”

S4UF and EB4UF

  • I only see 2 of 4 drives on my device, how do I get the rest to show?

EB4FR

  • My device is consistantly showing an orange color on the activity lights, should I be concerned?